"Mother" LibGuide

Q: My document isn't printing. What should I do?

A: There could be a few different reasons:

1. Make sure that the file you're printing is closed. Print From Your Own Device will not print open documents.
2. Make sure it's a file type that PYOD accepts: Microsoft Office (.docx, .xlxs, .pptx, etc.), PDF, JPG, GIF, PNG, TIF, BMP & TXT.
3. Make sure the file name of the document doesn't have any punctuation marks, and isn't too long.
4. Webpages can be printed by selecting "Web Print" from the top menu and entering the address in the "Web Address to Print" search bar. However pages or documents from website requiring a login (e.g. Google Drive or Talon) cannot be printed. You must download or export the document and save it to your computer first.
5. Make sure you select the printer from the drop down list under "1_SELECT_PRINTER_BELOW"

Q: Am I charged for printing from the PYOD system?

A: Your printing & copying account will be charged 5 cents per page, just as when printing from a college computer.

1.  Go to the website at https://print.kirkwood.edu and enter your K-number and EagleNet Password for Username and Password.
   
2. Click the "Browse button and search for the file in the location you saved it to on your device.
   
3. After you have selected the document to be printed, you will see the name and extension appear next to the "Browse..." button. If that is the correct document, click the Green "Next>>" button.
   
4. Once you have clicked the "Next>>" button from step 3 above, a table will open with the date/time, and file name. Under the "Status" column, the system will state "Awaiting processing." This is normal and can take several seconds depending on the size of your document.
   
5. Next, you will need to "release" your document to the indicated printer. The Status will change to Awaiting release and a button with the printer name will appear below. If you want your document printed on the front of each page only, click the button. If you want to modify how the document will be printed, click the "Advanced" box and follow step 5a below.
   
   5a. After clicking the "Advanced" box, you can indicate how many copies you would like to print, a specific page range and whether you want your printed document to be double-sided. Once you have selected all the features you need, click the printer name button as described in step 5 above.
   
    

*Note: Secure webpages, or documents from websites that require a sign in cannot be printed from. In order to print a document from a site such as Talon or Google Drive, you will need to save the document to your device and print from there (see PYOD Step by Step Guide to Printing a Saved Document).*

1. Go to the website at https://print.kirkwood.edu and enter your K-number and EagleNet Password for Username and Password.
   
2. Click the "Web Print" tab at the top of the page.
   
3. In the space provided, enter the web address of the page that you want to print (most easily done by copying and pasting the address in your web browser) and click the Green "Next>>" button.
   
4. After clicking the "Next>>" button from step 3 above, a table will open. Under the "Status" column, the system will state "Awaiting Processing." This is normal and can take several seconds depending on the size of the webpage to be printed.
   
5. Next, you will need to "release" your document to the indicated printer. The Status will change to Awaiting release and a button with the printer name will appear below. If you want your document printed on the front of each page only, click the button. If you want to modify how the document will be printed, click the "Advanced" box and follow step 5a below.
   
   5a. After clicking the "Advanced" box, you can indicate how many copies you would like to print, a specific page range and whether you want your printed document to be double-sided. Once you have selected all the features you need, click the printer name button as described in step 5 above.