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"Mother" LibGuide

A master LibGuide containing links for almost all other libguide content.

How to get online help with screenshare

Librarians can help you at a distance through the Ask a Librarian chat and Zoom. Follow these steps:

  1. On the Library website, click on the "Ask a Librarian" chat (instant messaging), visible as a blue tab at the right side of each page.
  2. Fill out the form and click "Submit".
  3. The librarian will chat with you, and determine if they need to see your computer screen. If they do, they will send you an invitation through the chat to "Join the screensharing session". Click on the link.
  4. Zoom should open on your computer. Give permission to download if needed.
  5. Click "Join with Computer Audio" if prompted.
  6. Select "Share Screen" on the Zoom window that opens. (See screenshot)
  7. If you or the librarian can't talk through the computer mic and speakers, open the Zoom chat so you can continue to chat with the librarian: click on "More..." at the very top of your Zoom screen, then select "Chat".
  8. The librarian may request to control your screen, so that they can see your screen, click, and type. You will get a request to accept remote control of your screen that you need to allow. (Remote control allows the librarian access to your screen. You may end their remote control at any time by clicking on "Stop Share" at the very top of your screen.
  9. If you're not using audio, watch the chat in case the librarian needs to communicate with you.

If you have technical problems getting this Zoom session to run, see this help guide for more information.

 

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