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Kirkwood Test Center

Kirkwood Test Center aims to provide the highest quality testing services by maintaining a secure facility, skilled and courteous employees, and positive working relationships with students, faculty, and the public.

Spring 2024 faculty guide

Thank you for using Kirkwood Test Center. We have prepared this guide for faculty to get the most out of the Test Center and to understand our procedures. It is our hope that by working with faculty as partners, the Test Center can deliver the highest quality testing services and the best possible experience for students.

Overview

Locations and hours

Kirkwood Test Center has multiple locations to serve students, faculty, and the public:

  • Our Cedar Rapids (Main Campus) location has 41 computer workstations, 19 paper-and-pencil desks, and 6 private test rooms.
  • Our Coralville (KRCUI) location has 12 computer workstations, 6 paper-and-pencil desks, and 4 private test rooms.
  • Our Virtual Test Center offers proctoring over Zoom for students who have a documented accommodation for virtual proctoring, or for whom certain special circumstances apply.

Our operating hours are set semester-by-semester based on anticipated demand for our services and staffing availability. Please refer to our locations and hours page for the most updated hours and planned closures.

Services provided

Kirkwood Test Center provides the following services:

  • Full class computer testing for Distance Learning courses: These are regularly scheduled exams that every student in your Distance Learning course is expected to take during a predetermined exam window. Students enrolled in Distance Learning courses may also take their exams at other Kirkwood Regional Centers, at another institution's test center, or at a public library.
  • Make-up exams for face-to-face courses: If a student has missed a scheduled exam and you have granted them an excused absence per College Procedure 501.2 - Student Class Attendance, they can make up the exam at the Test Center. Both computer-delivered and paper-and-pencil make-up exams can be taken at the Test Center.
  • Testing for students with accommodations: The Test Center has adaptive technology, private testing rooms, and trained staff to administer exams for students with approved accommodations.

We are unable to provide the following services:

  • Creating, writing, interpreting, or scoring exams
  • Evaluating or approving requests for disability accommodations
  • Collecting students' homework
  • Proctoring exams in classrooms on campus

RegisterBlast

We use RegisterBlast to run the Test Center, collect exam requests from faculty, and schedule appointments. If you wish to use the Test Center, you will need a RegisterBlast account. Please email testcenter@kirkwood.edu to request access and we will issue you account credentials.

Once your RegisterBlast account is set up, you can access your instructor dashboard, submit exam requests, and view the status of your students' appointments.

Process

A major goal of the Test Center in 2024 is to standardize and document our processes. Our general process—the "life cycle" of a Test Center exam—is as follows:

Step 1: Professor submits exam request in RegisterBlast

The process begins with a professor submitting an exam request. This is done through RegisterBlast, the system we use to run the Test Center. Please visit our RegisterBlast resource page for step-by-step instructions on using RegisterBlast.

Step 2: Test Center reviews exam request and approves it

All exam requests will be reviewed by Test Center staff before they go live in the system. This is to ensure that exam requests are complete and correct, that the Test Center has the necessary information to administer the exam, and that any ambiguities can be resolved before students start making appointments.

Please allow 1 business day for us to review and approve your request. If we have any questions, we will contact you by email first.

Step 3: Student registers and schedules and appointment

The Test Center administers exams by appointment only. In your messaging and communications with students, please help us ensure this is not misrepresented. Appointments are not optional.

Step 4: Test Center prepares to administer exam

Once a student has made an appointment, the Test Center prepares to administer the exam. This may include, but is not limited to:

  • Printing exam papers and pulling scantron forms
  • Setting up computer workstations, individual test rooms, and/or adaptive technology
  • Reviewing professor's instructions to ensure all necessary information has been collected

We require students to make appointments so that everything we need to administer the exam is ready in advance. When students arrive without an appointment, this prep time can cause delays in our process and negatively impact the student experience.

Step 5: Student arrives at the Test Center
Step 6: Test Center administers exam according to professors instructions and Center procedures

Students are required to present a valid photo ID prior to being admitted to an exam. All IDs must be original documents; photos and scans of ID are not accepted. Students are also required to secure all personal items in a locker prior to entering the test room.

Any irregularities in the test administration are documented via incident reports. These reports are shared with professors via RegisterBlast and/or Maxient.

Step 7: Student completes exam
Step 8: Test Center collects exam and returns it to professor (if applicable)

Computer-delivered exams are submitted automatically when the allotted time expires or when the student finishes testing. Our process for returning printed materials varies depending on the return option the professor selects:

  • Return via campus mail: Campus mail is sent once per day. The cut-off time is 2:00 p.m. Exams completed after that cut-off time will be sent in the next business day's campus mail run.
  • Scan and return: In most cases, scans will be completed by the end of the same business day. During peak times, scans may be completed by noon on the following business day. All scans will be visible in your RegisterBlast professor module.
  • Hold for pickup at Test Center: Exams will be kept in a locked filing cabinet for in-person pickup during our operating hours. Professors (or their designees) must countersign for receipt of all paper exams.

Communication

Between the instructor and the Test Center

The primary method of communication between instructors at the Test Center is email. For security, please use your College email account for all email communication with the Test Center. We're happy to assist you in person or over the phone, but we will follow up by email for recordkeeping purposes. Our exam submission form asks for your phone number; however, this is only used in the event of an urgent problem with the exam that the Test Center is unable to solve.

If you require any changes after your exam request has been approved, please inform us as quickly as possible. Note that once exam requests are approved and students have begun making appointments, some things cannot be changed.

Between the instructor and the student

As the students' most immediate point of contact, it falls to the faculty member to ensure that students are aware of the following:

  • Exam details, including dates, approved materials/aids, and other requirements.
  • Appointments are not optional and students without an appointment will not be admitted.
  • Exams must be submitted at the Test Center's posted closing time, and any allotted time remaining is forfeited. Students are not permitted to return the next day to finish an exam.
  • An EagleCard or valid government-issued photo ID is required for all testing.
  • Students must know their user name and password to log into Talon (or their equivalent access credentials for another LMS).

Between the student and the Test Center

Our know-before-you-go page provides valuable information about what to expect when taking an exam at the Test Center. Students may contact the Test Center for questions about exam scheduling and re-scheduling, and general inquiries about our operations.