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Kirkwood Test Center: Communication

Kirkwood Test Center aims to provide the highest quality testing services by maintaining a secure facility, skilled and courteous employees, and positive working relationships with students, faculty, and the public.

Between the instructor and the Test Center

The primary method of communication between instructors at the Test Center is email. For security, please use your College email account for all email communication with the Test Center. We're happy to assist you in person or over the phone, but we will follow up by email for recordkeeping purposes. Our exam submission form asks for your phone number; however, this is only used in the event of an urgent problem with the exam that the Test Center is unable to solve.

If you require any changes after your exam request has been approved, please inform us as quickly as possible. Note that once exam requests are approved and students have begun making appointments, some things cannot be changed.

Between the instructor and the student

As the students' most immediate point of contact, it falls to the faculty member to ensure that students are aware of the following:

  • Exam details, including dates, approved materials/aids, and other requirements.
  • Appointments are not optional and students without an appointment will not be admitted.
  • Exams must be submitted at the Test Center's posted closing time, and any allotted time remaining is forfeited. Students are not permitted to return the next day to finish an exam.
  • An EagleCard or valid government-issued photo ID is required for all testing.
  • Students must know their user name and password to log into Talon (or their equivalent access credentials for another LMS).

Between the student and the Test Center

Our Testing Procedures page provides valuable information about what to expect when taking an exam at the Test Center. Students may contact the Test Center for questions about exam scheduling and re-scheduling, and general inquiries about our operations.